Terms
Scania Australia Pty Ltd, hereinafter referred to as "Scania", is the owner of this website and all contents contained herein. By accessing and using this site, you agree to the terms and conditions explained in the following.
Note that Scania may at any time at its own sole discretion change the terms and conditions. Scania therefore recommends you to review them regularly.
These terms and conditions were last changed on 25 November 2005.
If any of these terms are found to be invalid or void, the validity and the enforceability of the remaining terms shall in no way be affected or impaired thereby.
Use
The contents of this site may be used for personal information purposes only. This means that you may view, copy, print and distribute any document published herein by Scania, provided that it is for non-commercial use, that reference is made to Scania in connection therewith and that all copyright and other proprietary notices contained in the content are retained.
No content on this site may be modified, transmitted, reproduced, published, licensed, transferred or sold without prior written consent from Scania.
Trademarks and Copyright
All trademarks, brands, logos, texts, images and software that appear on this site are, when so indicated, the property of Scania or its subsidiaries, and protected under Intellectual Property Rights laws.
All use of brands, logos, texts, images and software is prohibited, unless permissible already in accordance with the foregoing.
Unauthorized use or distribution of any material from this site may be subject to civil as well as criminal sanctions under the applicable laws. Scania will enforce its Intellectual Property Rights to the fullest extent.
Information Policy
Information on this server is provided "as is" without any warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Scania does not guarantee the accuracy and completeness of the information on this site.
Scania makes no commitment to update the information or materials on this site. Changes may at any time without notice be made to the information and will be incorporated in new editions of this site.
Scania shall in no event be liable for any damages, direct or indirect, punitive, incidental, special, consequential or other damages arising out of or in any way connected with the use of or inability to this site or its content whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.
Other sites
This site may contain links to sites owned by third parties. However, such linking is for the convenience of the visitors and Scania assumes no responsibility for the contents, information accuracy or privacy compliance of the sites concerned.
Privacy policy
Scania is committed to ensuring the confidentiality and security of your personal information. Some personal information we collect is sensitive information, which may include information relating to a person’s name, age, date of birth, occupation, mailing address, trade union or other professional or trade association membership, criminal record and health information. The Scania Privacy Policy detailing our handling of personal information is available upon request. You may request access to information held about you by contacting the Scania Privacy Officer.
In order to undertake the management and administration of our business, being:
· to provide services to our customers in providing them with new trucks, used trucks, or the servicing of existing vehicles;
· to assess applications by individuals for commercial credit;
· to provide our customers with marketing information, and also to invite customers to functions, special events and customer program launches and also to provide our customers with opportunities for travel;
· to conduct our business;
· to comply with our legal obligations; and
· to help us manage and enhance our business.
it may be necessary for us to disclose your personal information to certain third parties.
The types of organisations to whom we may need to disclose your personal information to include:
· third parties who we engage to do work on our behalf;
· consultants we engage, such as our lawyers, accountants, and other advisors to assist individuals;
· organisations involved in a transfer or sale of all or part of our assets or business (including accounts and trade receivables);
· organisations involved in managing our funding functions;
· a credit reporting agency;
· an investigator, lawyer or recovery agent;
· regulatory authorities, if required by law; and
· anyone else to whom the individual authorises us to disclose it.
We will only disclose your personal information to these organisations to enable them to undertake specified management, administration and advisory services.
From time to time we may use your personal information to provide you with information about our products and services.
If you do not want to receive any of this information just contact us on (03) 9217 3300. Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material.
This Policy applies to Scania Australia Pty Ltd ACN 000 537 333 and Scania Finance Pty Ltd ACN 006 002 428 (referred to as “Scania”, “we”, “our”, “us”) and extends to and covers all operations and functions of those organisations. The word “individual” refers to all persons whose personal information we collect, use or disclose.
All contractors, sub-contractors, vendors, service providers, customers, agents or any other organisations that have access to and/or utilise personal information collected and/or held by Scania must abide by this Privacy Policy.
This Policy outlines Scania’s obligations to manage and protect personal information.
Scania is bound by the National Privacy Principles ('NPPs') contained in the Privacy Act 1988 (C’th) ('Privacy Act').
In this Policy:
“CIS” means the computerised data base called the Customer Information System where Scania stores its customer information.
Personal information” means information or an opinion relating to an individual, which can be used to identify that individual.
“Privacy Officer” means the contact person within Scania for questions regarding Scania’s Privacy Policy. Contact details are phone 03 9217 3300 or e-mail privacy.officer@scania.com.au.
“Sensitive information” is personal information that includes information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record, and also includes health information.
“Third Parties” means customers, suppliers, sub-contractors, agents or people having a commercial relationship with Scania.
We generally collect personal information directly from the individual. For example, an individual may deal with us in person at their own or at Scania’s premises, on the phone, or send us correspondence (by letter, fax or email). Also, Scania will collect personal information from forms filled out by customers, interviews, business documents (such as credit application forms, sales orders, purchase orders or agreements) and from other people. Typically, the type of personal information we collect about the individual includes name, age, date of birth, occupation, mailing address, phone numbers, email address, and other information that is relevant to the services we provide.
Scania may also collect personal information about its customers, including bank account details, date of birth, and marital and spouse details. From our employees, we collect personal and sensitive information such as address, date of birth, marital status and spousal details, medical history and the employee’s workcover claim history. Scania will not collect sensitive information unless the individual has consented, or it is required by law – or in other special specified circumstances, for example, relating to the provision of health services and individual or public health or safety.
In some circumstances Scania may be provided with personal information about an individual from somebody else, for example a referral from another person. Where this happens, Scania will take reasonable steps to ensure that the individual is or has been made aware of the matters set out in this Privacy Policy.
If the personal information we request is not provided, we may not be able to process an individual’s application for credit, or provide customers with the benefit of our services, or meet an individual’s needs appropriately.
The type of information we may collect and hold includes (but is not limited to) personal information about:
· customers, including purchasers of parts, new trucks and used trucks;
· customers with whom we have repair or repair and maintenance agreements;
· suppliers, from whom we purchase parts and materials;
· prospective employees, employees and contractors;
· third parties; and
· other people with whom we come into contact.
Scania collects personal information from the web site (www.scania.com.au) through receiving emails. We may also use third parties to analyse traffic at that web site, which may involve the use of cookies. Information collected through such analysis is anonymous. Our website privacy policy can be accessed by clicking on the privacy button on our website.
Scania collects personal information for the following purposes:
· to provide services to our customers in providing them with new trucks, used trucks, or the servicing of existing vehicles;
· to assess applications by individuals for commercial credit;
· to provide our customers with marketing information, and also to invite customers to functions, special events and customer program launches and also to provide our customers with opportunities for travel;
· to conduct our business;
· to comply with our legal obligations; and
· to help us manage and enhance our business.
When we refer to “use” of personal information, we mean use within Scania, for the purposes outlined above. When we use the word “disclose”, we mean providing the information to persons outside Scania.
Scania may use and disclose personal information for the primary purposes for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or where certain other limited circumstances apply (eg, where required by law).
We use and disclose personal information for the following purposes:
· to provide services to our customers in providing them with new trucks, used trucks, or the servicing of existing vehicles;
· to assess applications by individuals for commercial credit;
· to provide our customers with marketing information, and also to invite customers to functions, special events and customer program launches and also to provide our customers with opportunities for travel;
· to conduct our business;
· to comply with our legal obligations; and
· to help us manage and enhance our business.
We do not disclose personal information we collect to others for the purpose of allowing them to direct market their products and services. We do not use or disclose sensitive information for direct marketing purposes.
We engage other people to perform services for us, which may involve that person handling personal information we hold. In these situations, we prohibit that person from using personal information about the individual except for the specific purpose for which we supply it.
In relation to sensitive information held by us, wherever possible, Scania will attempt to de-identify the information. We also undertake to delete all personal information about an individual when it is no longer needed or relevant.
We may disclose personal information to:
· consultants we engage, such as our lawyers, accountants, and other advisors;
· organisations involved in a transfer or sale of all or part of our assets or business (including accounts and trade receivables);
· organisations involved in managing our funding functions;
· a credit reporting agency;
· an investigator, lawyer or recovery agent;
· regulatory authorities, if required by law; and
· anyone else to whom the individual authorises us to disclose it.
We also collect personal information from these organisations and individuals, and deal with that information in accordance with this Policy.
We will not send personal information to recipients outside of Australia without:
· obtaining the individual’s consent (in some cases this consent will be implied); or
· otherwise complying with the NPPs.
The NPPs require us to take all reasonable steps to protect the security of personal information. Scania personnel are bound by a confidentiality agreement to respect the confidentiality of personal information and the privacy of individuals.
Scania takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. All personal information contained in hard copy documents held by Scania are stored in locked cabinets. All personal information stored on Scania’s computer system is backed up daily and monthly, and back-up copies are held in a secure location.
In relation to our CIS database, we apply the following guidelines:
· data ownership is clearly defined within Scania , that is, each person who has access to personal information has the required level of access;
· passwords are routinely checked to ensure that they are of an appropriate length, and not likely to be easily guessed;
· we utilise procedures which change an employee’s access capabilities when he/she is assigned to a new position;
· employees have restricted access to sections of the system which include the marketing database and personnel files;
· the system automatically logs and reviews all unauthorised access attempts;
· the system automatically limits the amount of personal information appearing on any one screen;
· unauthorised employees are barred from updating and editing personal information;
· certain fields are masked to bar unauthorised employees;
· all personal computers which contain personal information are secured, physically and electronically;
· data is encrypted during transmission over the network;
· print reporting of data containing personal information is limited;
· Scania has created procedures for the disposal of confidential output, and appropriate controls have been instigated when confidential data is disseminated to authorised individuals; and
· all personal information contained on magnetic disks is overwritten when the information is no longer required.
Scania performs all employment procedures, including application and termination processes, in a confidential manner. All individual job attributes, such as classification information and salaries, are confidential.
Where we no longer require the personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.
We will not use identifiers assigned by the Government, such as a tax file number, Medicare number or provider number, for our own file recording purposes. Scania endeavours to avoid data-matching, being the comparison of data collected and held for two or more separate purposes in order to identify common features in relation to individuals, as a basis for further investigation or action in relation to those individuals.
Scania takes reasonable steps to ensure that the personal information it holds is accurate, complete and up-to-date. It is Scania’s policy and practice to audit the information it holds about individuals every 12 months, to ensure that the information is accurate. We encourage individuals to contact us in order to update any personal information we hold about them. Our contact details are set out below.
Subject to the exceptions set out in the Privacy Act, individuals may gain access to the personal information which Scania holds about them by contacting the Scania Privacy Officer. If we refuse to provide the information, we will provide reasons for the refusal and inform the individual of any exceptions relied upon under the Privacy Act.
When an individual requests access to personal information, which includes evaluative information created by Scania (as defined in NPP 6.2), a representative of Scania will meet the individual personally (where this is possible), and explain the evaluative information to the individual, without giving them a copy of it.
An individual’s request for access to his/her personal information will be dealt with by allowing the individual to look at his/her personal information at the offices of Scania. We will require identity verification and specification of what information is required. An administrative fee for search and photocopying costs may be charged for providing access. We will advise the likely cost in advance whenever practicable.
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment.
It is the responsibility of management to inform employees and other relevant parties that the Privacy Policy is maintained and enforced. Management must ensure that they periodically advise Scania’s employees and other relevant parties of any changes or any new Privacy Policies in a timely manner.
It is the responsibility of all employees and other relevant parties to ensure that they understand and adhere to this Privacy Policy.
Ignorance of the existence of the Privacy Policy will not be an acceptable excuse for non-compliance
All new employees must be provided with timely and appropriate access to Scania’s Privacy Policy. All employees must be provided with opportunities to attend appropriate and periodic Privacy awareness training and must ensure that they understand the Privacy related issues that could adversely affect Scania’s position if not properly adhered to.
Any Scania employee or relevant third party that identifies, knows about or suspects a Privacy breach must immediately report the matter to management. Employees or other relevant third parties that contravene or do not comply with Scania’s Privacy Policy may be subject to disciplinary action.
Scania has an effective incident/complaints handling process in place to manage privacy risks and issues.
The incidents/complaints handling process involves:
· identifying (and addressing) any systemic/ongoing compliance problems;
· increasing consumer confidence in Scania’s privacy procedures; and
· helping to build and preserve Scania’s reputation and business.
Scania must ensure that all contractual arrangements with third parties adequately address privacy issues.
Scania will make third parties aware of this Privacy Policy.
Third parties will be required to implement policies in relation to the management of an individual’s personal information in accordance with the Privacy Act. These policies include:
· regulating the collection, use and disclosure of personal and sensitive information;
· de-identifying the personal and sensitive information wherever possible;
· ensuring that the personal and sensitive information is kept securely, protected from loss or misuse, with access to it only by authorised employees or agents of the third parties; and
· ensuring that the personal and sensitive information is only disclosed to organisations which are approved by Scania.
Scania will conduct periodic privacy audits in order to ensure that it is continuing to comply with its obligations under the NPPs.
If you have any questions about privacy-related issues, or if you believe that Scania has not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us in any of the following ways:
By telephoning – (03) 9217 3300
By writing to – Scania Privacy Officer, Private Bag 11, Campbellfield, Vic, 3061
By emailing – privacy.officer@scania.com.au
If you are not satisfied with the result of your complaint to Scania you can refer your complaint to the Federal Privacy Commissioner.
You can contact the Federal Privacy Commissioner,
By telephoning - 1300 363 992
By writing to - Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, SYDNEY NSW 1042
Contact
If you have any questions regarding the terms or particularly the private policy, please do not hesitate to contact: commercial@scania.com.au
